Pre-move Survey
The pre-move survey allows our Move Consultant to meet personally with you to discuss your requirements. The consultant will record the various items to be packed and will take note of any special instructions. Every move is different, so be prepared to discuss your individual needs. Remember the basis:

• What to ship by sea
• What to ship by air
• What to put in storage
• What to pick up or deliver locally
• What you might add after the survey
• Your company's shipping allowance
• Your insurance requirements
• Your travel plans and required timing
• Special service needs

Our Move Consultant will provide you with the preliminary information concerning destination customs requirements, types of insurance, packing techniques, timings etc., and will follow that up with detailed answers to specific questions.

Our Quotation
Based on the information gathered during the survey, a detailed budget proposal for your move will be sent to you within a few days. The quotation for the move will include:

• The estimated volume or weight of the shipment
• The total price for the estimated move
• Packing dates, or time required to complete the job
• Unit price (price per cubic foot, kilogram, or cubic meter)
• Risk Management
• Insurance premium, if applicable
• What is included
• What is excluded
• Extra charges for special services
• The chosen delivery company at destination

It is important to do a proper evaluation of all move quotations, if you have more than one. In making your choice of a moving company, the following should be taken into account;

• Reputation of the company
• Reputation of the destination delivery company
• Professionalism of the consultant
• Total estimated cost and unit cost

Remember that in any product or service comparison, there is usually some correlation between price and quality. This rule applies to all situations including buying a new car, choosing a hotel, or even having a hair cut!

Acceptance
To ensure proper initiation of your move, please complete the Quotation Acceptance Form (provided with our quotation) and fax it to Asian Tigers K. C. Dat. Be sure to mail the original separately. Once we have received your faxed confirmation, Asian Tigers K. C. Dat will reconfirm your packing dates.

Documentation
There are certain documents that we will require to properly arrange your international move. Be sure to complete the documentation before packing begins to ensure vessel and air shipment bookings are on time. Late receipt of these documents can cause delays to your shipment. They are:

• Copy of your passport (normally only the picture page and personal details)
• Customer's Instruction Form (supplied by Asian Tigers K. C. Dat)
• Application for All Risks Transit Insurance and valuation of your goods (see Risk Management)
• Destination customs forms, if applicable (Australia, England, America)
  Asian Tigers K. C. Dat's staff will be glad to assist you with their completion.

Packing
Before the packing crew arrives, remember to keep any items you wish to take on the plane with you in a place where they will not be packed by mistake. Also, put labels on those items that go into storage, by air / sea, stay in the house so the crew will know how to handle accordingly. Asian Tigers K. C. Dat will supply these labels for you.

• Show the supervisor where to start and give him a brief tour of the house
• Point out to him those items that require special care or crating
• Do not allow jewellery, expensive watches, money, coin or stamp collections to be packed. These should be hand-carried by you. (The Insurer will not cover these items)
• Do try to be present during packing to ensure that there is no misunderstanding about what is to be packed
• If you are packing a box yourself, leave it open for checking by the supervisor. Failure to do so may result in him labelling it as "PBO" (packed by owner) which may cause problems with customs authorities and insurance companies
• The supervisor will prepare a packing list for you to list each package's contents and will ask you to sign it upon completion of the packing
• The packing crew will also load your shipment into the steamship container or wooden liftvan crates at your residence. Your goods will normally go directly to the port for loading, unless otherwise specified

Packing Materials / Methods

Shipment of your goods
Asian Tigers K. C. Dat's shipping department will arrange the air or sea shipment of your goods to the destination port of entry nearest to your new residence.

Only reputable carriers are chosen by Asian Tigers K. C. Dat to help ensure that your shipment arrives as scheduled. The arrangement of the shipment of your goods, will include the following:

• Booking the container or air space with the carrier
• Transporting the container or truck to your residence for loading
• Transporting the goods directly to the sea port for loading
• Palletizing / containerizing your air shipment in our warehouse prior to shipping and transporting to the airport for loading
• Export customs clearance formalities and documentation
• Payment of normal port handling and terminal charges in Singapore
• Payment of all freight charges to the destination port of arrival
• Payment of normal port handling and terminal charges at the destination port of entry (for door-to-door moves)
• Sending all related documents to our destination delivery partners

Delivery
Asian Tigers K. C. Dat will provide you with the contact details of your delivery partner in your destination country and the estimated arrival date for your shipment. Upon arrival, you should contact the delivery moving company to advise them of your plans and to coordinate the documentation and delivery schedule.

Services at destination normally include the following:

• Import customs clearance and documentation
• Delivery to your residence
• Unloading, placement in proper rooms, unpacking
• Debris removal (usually on day of delivery)
• Container return
  
  
Services and charges that are not included unless specified in our proposal:
• Warehouse or port storage, import customs duties or taxes, oversized items such as pianos, safes, items to hoist or stair carry, split delivery, weekend delivery (Saturdays are weekends in many countries), handyman, and other special services. Charges for these services vary accordingly.